The 360º Product Suite
Engage with customers across all popular digital channels
- Omnichannel Live Agent Chat Experience Allow Live Agents to connect with Customers across all Digital touchpoints
- AI & NLP Bots for Automated Support Automatically answer most common support queries using AI & NLP Bots
- Cobrowsing for Form Filling Allow Agents to view Customer Form in real-time for contextual assistance
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Ticket Management
Register a Support Ticket when immediate resolution is not possible
Easy Integrations for Effective Communication
Cogno AI offers hassle-free integrations with your systems for a delightful Customer Experience
The Cogno AI Advantage
We are an enabler of good customer experience across all channels.
- Personalised Solutions
- Increased Agent Productivity
- AI Powered Assistance
- Built for Scale
Personalised Solutions
- Easy UI/UX configuration to suit your brand.
- A dynamic platform that provides an enhanced digital experience to your customers.
Increased Agent Productivity
- Enhanced guidance in the digital form filling process.
- Efficient Customer onboarding with less iterations.
- Increase first contact resolution and conversions.
AI Powered Assistance
- State-of-the-art Pre-trained Machine Learning Models for BFSI.
- Provide fulfilled query resolution to your customers with Automated AI Chat and easily switch to Human Agent Chat as required.
- Reduce your operational and query handling Turn-Around-Times by upto 90%.
Agile and Scalable
- We work with all the major financial Institutions and have designed the products to handle large volumes of queries for these enterprises.
- Work with a prompt, proactive and agile team, which knows how to deliver projects for large enterprises.
Why work with us
Execution is key and we use that effectively to transform your business system by crafting and delivering efficient digital solutions.
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Dedicated & Prompt Support
We work only with large Enterprises and so, we know the importance of right support.
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Advanced Security
We are InfoSec Compliant and Approved by the Largest Banks and Financial Institutions
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Quick and Efficient Delivery
Our delivery standards and speed are unparalleled in the industry ensuring a smooth and rapid release.
Hear about our team and product from our customers
Our Solutions are loved by the Industry Leaders and their Customers
"Cobrowsing is an important tool in Bajaj Allianz Life’s digital journey. During implementation of this tool, we had a pleasure of engaging with a team which is not just extremely knowledgeable but also equally dedicated to create a world class solution. Having a great idea is one aspect but being able to take it to implementation is another. Cogno AI has both!! Looking forward to co-creating many solutions!!"
"We have worked with many vendors and we were pleasantly
surprised to see such a young & dynamic team understand big
industry needs with ease.
Their enthusiasm is very infective and we enjoyed working
with Aman & team. One project led to another and all of them
were executed with very good coordination & enthusiasm. "
"Cogno AI has been an excellent partner for our customer engagement initiatives. We are impressed with their commitment, delivery schedule and technical competency. They were able to deploy the bot in just two weeks."
"The Cogno AI team is full of young and energetic minds that always believe in adding value and Delivering best quality Products to their Customers. They understand and pick up domain very well.
"Very happy with the speed of implementation of the Cogno AI Team. Superb Work."
