Allow Live Agents to connect with Customers across all Digital touchpoints
A purely omnichannel live agent chat experience. Customer can connect with an agent through any digital touchpoint - Web, WhatsApp, Telegram, Messenger, and many more! A seamless omnichannel chat experience for the customer and the agent!
Increase Agent Productivity multifold through Fast Messaging Intuitive Interface, Canned Responses, Private Notes, Agent Group Chat, and many more features! The agent live chat console is mobile responsive - making it easy for agents to even use it on the go!
Auto-assign conversations to agents based on their skill levels and load. Each new chat goes to the first available agent, who can respond quickly to the customer. When all agents are assigned one chat each, the next round is distributed.
The agent gets a 360 Degree View of the Customer to be able to assist the customer better through more context. Get information on who your customers are, their navigation path, behavior on your site, and more to make conversations that resonate.
Enable SSO for faster login to the applications. Manage all the users from a single directory, allowing only authentic people to login.
Cogno AI software suite is highly secure and scalable. It uses best security practices, is used by millions, and trusted by the leading enterprises!
Extensive audit logs for logging and monitoring all the user activity in the application. Prevent a suspicious activity as soon as it starts by monitoring the extensive audit logs.
Easy and effortless integration with your existing systems - ATS, Dialer, HRMS, RTA, CRM, LMS, and many more!
Easily manage your team by giving access to your team members based on their roles and privileges and assign only the functionality they need to do their job.
Cogno AI softwares come with Advanced Reports and Analytics for you to analyse how the users interact with the application, and optimize the user journeys accordingly.
Which respond to your customers right at their preferred channels
We work only with large Enterprises and so, we know the importance of right support.
We have cleared the Information Security Clearance of some of the largest Companies.
We work exclusively in the Financial Services Sector and have the knowledge of use-cases.