Allow Live Agents to connect with Customers across all Digital touchpoints
A purely omnichannel live agent chat experience. Customer can connect with an agent through any digital touchpoint - Web, WhatsApp, Telegram, Messenger, and many more! A seamless omnichannel chat experience for the customer and the agent!
Increase Agent Productivity multifold through Fast Messaging Intuitive Interface, Canned Responses, Private Notes, Agent Group Chat, and many more features! The agent live chat console is mobile responsive - making it easy for agents to even use it on the go!
Auto-assign conversations to agents based on their skill levels and load. Each new chat goes to the first available agent, who can respond quickly to the customer. When all agents are assigned one chat each, the next round is distributed.
The agent gets a 360 Degree View of the Customer to be able to assist the customer better through more context. Get information on who your customers are, their navigation path, behavior on your site, and more to make conversations that resonate.
Allow Agents to view Customer Form in real-time for contextual assistance
Collaborate with your customers real-time seamlessly. See thier screen as they see it to assist them better through more context. Save customers from explaining the problem and spend time solving it instead. An enhanced experience for the customers that they will love, guaranteed!
Govern what an agent can see when customers input their personal information during a session. Automatically mask specific elements of a page, like credit card input fields, PAN, Aadhaar Number, etc. Real time digital customer experiences with good data security standards through Cogno CoBrowse!
Cogno CoBrowse is browser-based and doesn’t require customers and the agents to download anything. No hassle of downloads, just seamless amazing experiences!
Instantly see your customer issues and assist them. Highlight the specific area of a website you are wanting to point your customer to, instantly. Chat with the customer during the session and also share documents with them in real time when required!
Automatically answer most common support queries using AI & NLP Bots
Let customers contact you using their favorite messaging platforms. A truly Omnichannel chatbot experience for your customers. Customers can chat through any digital touchpoint - Web, WhatsApp, Telegram, Messenger, and many more!
Cogno Chatbot supports over 100+ languages. Create chatbots for a specific region or the whole world, Cogno Chatbot takes care of the languages in which your customers converse and responds them in their own language!
Integrate APIs quickly and easily with our No-Code API Integration module. You don’t know how to code? No problem. You can easily integrate APIs in Cogno ChatBot and make amazing chatbots fast and easy.
Understand the emotions of your customers through our advanced Sentiment Analysis system. Know whether your customers are happy, ecstatic, or they need something more. Through our Sentiment Analysis, understand what your customers feel, better!
Register a Support Ticket when immediate resolution is not possible
Let customers contact you using their favorite messaging platforms. A truly Omnichannel support ticket raising experience for your customers. Customers can raise a support ticket and recieve resolution through any digital touchpoint - Web, WhatsApp, Telegram, Messenger, and many more!
Save replies to common tickets and reuse them through our Canned Responses feature. Reduce the turn around time and increase the productivity of agents multifold as they no longer have to frame responses to common support queries!
Set expectations for response time with customers and measure how well agents are able to meet the time frames. Set up rules for when every ticket needs to be replied to and solved, so that agents are clear about deadlines.
Prioritize, categorize, and assign tickets to the right agents and leverage the power of your support team to deliver customer delight!
Video Call to facilitate Personalized Communication with your Customers
Bring HD audio and video to your meetings. Cogno Meet adjusts to your network speed, ensuring high quality video calls wherever you are.
Along with an HD audio and video in meetings, Cogno Meet comes with Built-in Collaboration Tools to make the virtual collaboration even more effective. Power your meetings with real time messaging, document sharing, hand raise, screenshare, and many more!
Record the meetings and view them later when required. Very helpful in creating audit trails of meetings, which can later be checked at the time of any dispute or can be used later for quality and training purposes.
Cogno Meet is browser-based and isn’t required to be downloaded for being used. No hassle of downloads, just seamless amazing virtual meeting experiences!
Enable SSO for faster login to the applications. Manage all the users from a single directory, allowing only authentic people to login.
Cogno AI software suite is highly secure and scalable. It uses best security practices, is used by millions, and trusted by the leading enterprises!
Extensive audit logs for logging and monitoring all the user activity in the application. Prevent a suspicious activity as soon as it starts by monitoring the extensive audit logs.
Easy and effortless integration with your existing systems - ATS, Dialer, HRMS, RTA, CRM, LMS, and many more!
Easily manage your team by giving access to your team members based on their roles and privileges and assign only the functionality they need to do their job.
Cogno AI softwares come with Advanced Reports and Analytics for you to analyse how the users interact with the application, and optimize the user journeys accordingly.
Which respond to your customers right at their preferred channels
We work only with large Enterprises and so, we know the importance of right support.
We have cleared the Information Security Clearance of some of the largest Companies.
We work exclusively in the Financial Services Sector and have the knowledge of use-cases.